FAQs

1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

Shipping is 100% free on all orders—no minimum purchase required.

3. How long does processing take?

All orders are processed and dispatched within 1–3 business days.

4. How long does delivery take?

After shipment, delivery typically takes 4–7 business days, depending on your location.

5. What is your daily cut-off time?

Orders placed before 3:00 PM EST begin processing the same day.
Orders placed after this time are processed the next business day.

6. Which carrier do you use?

All orders are shipped through UPS for fast, reliable delivery.

7. Will I receive a tracking number?

Yes! You will receive a shipping confirmation email with your tracking number.
Tracking may take up to 24 hours to activate.

8. My order is delayed—what should I do?

If your order has not arrived within the estimated time:

9. What if my package is lost?

If your parcel appears lost, contact us within 7 days after the expected delivery date.
If confirmed lost, we will offer:

  • A replacement, or
  • A full refund

10. What happens if my package is returned to you?

If returned due to an incorrect or incomplete address, refusal, or non-collection, additional shipping fees may apply for re-delivery.

11. What is your return policy?

We offer a 30-day return window from the date you receive your order.

12. What items are eligible for return?

To qualify, items must be:

  • Unused and unworn
  • In original packaging
  • Have all tags attached
  • Include proof of purchase

13. How do I start a return?

Email us at info@atlantaaquarium.store.
Ship your item to:

Return Address: 2131 Pleasant Hill Rd #142, Duluth, GA 30096, United States

14. Who pays for return shipping?

Customers pay return shipping unless the item is defective, damaged, or incorrect.

No restocking fees apply.

15. How long will it take to receive my refund?

Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.
Your bank may take additional time to process the funds.

16. Do you accept returns on sale items or gift cards?

No. Sale items and gift cards are non-refundable.

17. Can I exchange my item?

Yes. The quickest method is:

  • Return the item you have
  • Place a new order for the desired item

18. What if my order arrives damaged or incorrect?

Please check your order immediately upon delivery.
If damaged, broken, or incorrect, contact us right away and we will resolve the issue.

19. Can I change my order?

Yes—within 2 hours of placing it.
After 2 hours, changes may not be possible.

20. Can I cancel my order?

Yes—free cancellations within 24 hours of ordering.
If the order has shipped, you may return it once delivered.

21. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • JCB

22. Is my payment information secure?

Absolutely.

  • SSL-encrypted checkout
  • PCI-DSS compliant
  • We do not store or have access to your card details

23. When is payment taken?

Payment is processed immediately at checkout.
You will receive an order confirmation email right after.

24. What currency are prices listed in?

All prices are in USD ($) and include applicable taxes.

Still Have Questions?

We’re here to help!

Store Name:

Address: 409 S Hill St, Buford, GA 30518, United States

Phone: +1770-904-5006

Email: info@serendipityconsignment.shop

Business Hours: Monday -Saturday (10 AM–6 PM)

Sunday -Closed

Response Time: We respond within 24 hours.